All goods delivered by us are subject to the statutory warranty of 24 months. If you find a defect in a product, we are sorry.
What do you have to do now?
To solve the problem as quickly as possible we kindly ask you to write an e-mail to firstname.lastname@example.org. The e-mail should contain the following information:
- order ID or customer ID
- meaningful images showing the defect and the product as a whole
- detailed defect description
Notes: Please leave the item unchanged and do not attempt to repair it yourself! Your own repair attempts may prevent the actual cause from being found and lead to the loss of your claims.
Even if the defect is not obvious, please always include pictures of the item in your email. It helps us to better assess the situation.
What is next?
We will immediately check your complaint and inform you about further steps. If the return shipment is necessary, we will send you a link to the return label and complaint form by e-mail. We will then check the item in question for repair possibilities or exchange it for a new one. The processing time of your complaint depends on the product and defect. We try to keep the process as transparent as possible and inform you about the intermediate steps of your complaint.
Not every defect is a material or processing error. To avoid application errors during assembly, please check our manual or contact us! We are happy to help you. This works by e-mail to email@example.com or call +49 3501 7596846.
In order to handle the processing of your complaint as quickly as possible, please note the following:
- no return of your defect product without pre-registration
- always enclose the warranty form with the package
- send us only cleaned products please
- pack the items safely